PRIVACY POLICY

FlowCraftMedia LLC

https://flowcraftmedia.com

Last Updated: 06/17/2026

FlowCraftMedia LLC ("FlowCraftMedia LLC," "us," "we," or "our") thanks you for visiting our online and mobile resources, including https://flowcraftmedia.com. We use the words "you" and "your" to mean you, the reader, and other visitors to our online and mobile resources who are, in all cases, over the age of 13.

This Privacy Policy informs you about what personal information we collect, how we use it, who we share it with and why, and what we do to protect it. By using our online and mobile resources, you agree to the practices described in this policy.

1. WHO WE COLLECT PERSONAL INFORMATION FROM

We may collect personal information from the following groups:

• Visitors to and users of our websites and online resources
• Current and prospective clients and business contacts
• Current members of our workforce and job applicants
• Third-party vendors and business partners

"Personal information" generally means information that can be used to identify you or that can be easily linked to you — for example, your name, address, telephone number, email address, or date of birth. Where applicable privacy laws such as the California Consumer Privacy Act ("CCPA") or European General Data Protection Regulation ("GDPR") apply, our use of the phrase "personal information" includes the unique elements required by those laws.

2. WHAT WE COLLECT

There are two types of information we obtain from you:

• Non-personal information collected automatically from each visitor, such as your device operating system, browser type, IP address, and pages visited.
• Personal information that you voluntarily provide to us — such as your name, email address, phone number, and company details — or that is collected automatically through cookies and tracking technologies when you interact with our websites.

By using our online and mobile resources or engaging our services, you agree that we may use and disclose your information as described in this policy.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you have requested
• To send appointment confirmations, discovery call reminders, and follow-up communications related to your inquiry
• To send marketing communications about our performance media buying services, TV and offline media strategies, and customer acquisition solutions — where you have given explicit consent
• To improve and administer our websites and online resources
• To comply with legal obligations
• To make business decisions about our programs and services

We only send SMS messages to individuals who have provided explicit prior written consent through our opt-in form. Marketing messages and non-marketing operational messages use separate consent channels, and you may opt into one, both, or neither.

4. SMS / TEXT MESSAGING

If you have opted in to receive SMS messages from FlowCraftMedia LLC, the following terms apply:

• You may receive non-marketing text messages regarding appointment confirmations, discovery call reminders, and follow-up communications related to your inquiry.
• You may receive marketing text messages regarding our performance media buying services, TV and offline media strategies, and customer acquisition solutions for growth-stage brands.
• Message frequency varies. Message and data rates may apply.
• You can cancel SMS messages at any time by replying STOP. After opting out, you will receive a confirmation message and no further SMS messages will be sent.
• Reply HELP at any time for assistance, or contact us directly at [email protected] or +18063177184.

Mobile Information Non-Sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. WHEN AND WITH WHOM DO WE SHARE PERSONAL INFORMATION

We do not sell or rent your personal information to third-party data vendors or marketing companies. We do not share your information with affiliates for marketing or promotional purposes. We may share your information only in the following limited circumstances:

• With service providers and subcontractors who assist us in operating our business and delivering our services (such as customer service platforms, CRM providers, and scheduling tools) — these parties are bound by confidentiality obligations and may only use your information to perform services on our behalf.
• When required by law, regulation, or legal process, such as a subpoena or court order.
• To protect the rights, property, or safety of FlowCraftMedia LLC, our clients, or the public.
• In connection with a merger, acquisition, or sale of all or substantially all of our assets, in which case the acquiring entity will be bound by the terms of this policy.

5B. SECURITY MEASURES

FlowCraftMedia LLC takes the security of your personal information seriously and implements appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of personal data in transit using industry-standard SSL/TLS protocols.
• Access controls that restrict access to personal information to authorized personnel only, on a need-to-know basis.
• Secure storage of personal data on protected servers with firewall and intrusion detection systems in place.
• Regular review of our data collection, storage, and processing practices to guard against unauthorized access.
• Confidentiality obligations imposed on all employees, contractors, and service providers who handle personal data on our behalf.
• SMS opt-in records, consent data, and mobile information are stored securely and are never transmitted to unauthorized third parties.

While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any data security incidents in accordance with applicable law. If you believe your interaction with us is no longer secure, please contact us immediately at [email protected].

We will never sell your personal information. We will never share your SMS opt-in data, consent records, or mobile number with any third party for marketing or promotional purposes.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect non-personal information about how you interact with our websites. This includes pages visited, time spent on pages, browser type, and referring URLs. We use this data to improve our website and better understand our audience.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to maintain our business records, and to comply with applicable legal obligations. When personal information is no longer needed, we securely delete or anonymize it. SMS opt-in and consent records are retained for a minimum of 4 years in compliance with carrier and TCPA recordkeeping requirements.

8. YOUR RIGHTS AND OPTIONS

You do not need to provide personal information to browse most areas of our websites. You have the following rights regarding your personal information:

• Opt-out: You may opt out of marketing emails or SMS messages at any time by following the unsubscribe instructions in any message, or by replying STOP to any SMS.
• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to our legal retention obligations.
• Portability: Where applicable, you may request your personal information in a structured, machine-readable format.

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.

Residents whose personal information was obtained while in GDPR jurisdictions have additional rights including the right to object to processing and the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at the details in Section 9 below.

9. CONTACTING US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our websites after any changes constitutes your acceptance of the updated policy.

11. LINKS TO OTHER WEBSITES

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.